Getting You Back On the Road
If you're contacting us, odds are you've had a rough day. At Danlar Collision, it is our personal commitment to all of our customers to help make things as easy as possible. Our mission is to get you back on the road again as quickly as possible! We work for YOU the car owner! We have the hands on experience to help you navigate through the "Insurance Red Tape." We're not done until your car is running and you are 100% satisfied. That means your vehicle will leave our shop looking like it was never in an accident!
Located in Albuquerque, New Mexico, our technicians are highly trained in working on all makes and models with extensive specialized training for Hybrid Owners.
Drop-Off, Authorization & Inspection
You've just received your estimate and/or damage analysis in writing. Now, you've turned over your vehicle to us for repairs. What's next? At this point, we will need:
- Your written authorization to tear down or repair your vehicle
- Your written authorization for Danlar to sign insurance drafts (power of attorney)
- You to determine your method(s) of payment and payment in full
- Your signature on the Danlar Check-In Sheet – The Check-In Sheet describes the condition of your vehicle when it is turned over to Danlar
Every vehicle is disassembled and thoroughly inspected for all hidden damage. When we find all hidden damage before we start repairs, we will be able to complete the job faster. Accuracy of repair is our number one priority, combined with eliminating delays, we get your vehicle back to you quickly and correctly. We now can obtain all necessary parts to make the repairs and send your vehicle to structural repairs.
We believe that a vehicle's structure (or frame) is like the foundation of a house. An unstable foundation makes for a problem house. The same is true for your vehicle's structure. Danlar uses a highly-sophisticated, computer-driven measuring system that not only helps us locate the structural damage, but determines the extent of it, too. All primary and secondary structural damage is documented and our technicians go to work! What's the result? Your vehicle's structure is returned back to the original manufacturer's specs. When your vehicle's structure is back in "shape," it moves on to our collision repair team.
During the collision repair stage, we focus on the exterior body panel repair or replacement and exterior/interior trim replacement. Our expert Journeyman technician/craftsmen utilize advanced tools and technology to restore and rebuild your vehicle's hood, fenders, doors, trunk lid, roof, bumpers, and lamps. After the collision repairs are complete, it's ready to move on to our refinishing department.
Our expert refinishing technicians – with a little help from sophisticated, computer-driven technology – restore your vehicle's components to their original, "unblemished" finish. With as little as a thimble-full or as much as a gallon of product, they can match any color. This whole process takes place in high-tech "green" (non-polluting) paint booths. Our booths are designed to simultaneously create a safe environment for our technicians and increase overall efficiency. When the refinishing work is done, your vehicle moves on to be reassembled.
It's during this step that your vehicle really comes together (get it?). We move it to a special area in our facility and install the bolt-on parts; interior trim; and bumpers and lamps. We double check our work and begin the final stages of our repair process!
Mechanical Component Restoration
Mechanical Component Restoration refers literally to the repair/replacement of any damaged mechanical components on your vehicle (plus a little more). For example, once reassembly is complete we'll:
- Recharge your air conditioning system
- Replace batteries, belts, alternators, compressors, etc.
- Recover coolant
This step also includes glass replacement, vinyl striping, and interior trim repair. Once restoration is complete, your vehicle moves on to our detailing team.
You may not know this, but the final cleaning during the repair process is actually the 5th time the exterior of your vehicle is washed! During the final cleaning, we also will:
- Vacuum and dust your interior
- Scrub and dry your floor-mats
- Scrub and dress your wheels and tires
- Clean the glass
- Polish repaired areas
- Conduct a visual inspection of the repaired areas and the complete vehicle
- "Brush touch" (when appropriate) any nicks or scratches
Then, our staff will compare the vehicle against your final work order/bill and notify our Production Manager that it's ready for Final Inspection.
Final Inspection/Delivery Confirmation
Our Production Manager does a second comparison against the final bill by fully testing the operation of:
- Mechanical components
- Sound and safety systems
In addition, the Production Manager looks over the exterior/interior trim and body and he does a final check of color match, gloss and texture. Finally, if needed, there's a road test. If everything checks out, you'll be notified by our front desk staff and you can drive your "new" vehicle home!